Technical Support Analyst

Gerrards Cross (Fully Onsite)

£35,000

Overview

Our client is seeking a Technical Support Analyst to join their growing team. As a global leader in Clinical Intelligence, our client is dedicated to transforming healthcare data to enhance patient outcomes. The successful candidate will play a crucial role in providing technical support to their customers, contributing to the improvement of our products and services.

Responsibilities

- Provide technical support to customers via phone and support tickets, ensuring timely and high-quality assistance.

- Collaborate with customers to identify and address implementation activities, ensuring a seamless experience.

- Work closely with the development team to diagnose and resolve customer issues, escalating when necessary.

- Install and customize applications for new customers and conduct training sessions for users.

- Test bug fixes before delivery to customers and maintain support issue tracking.

Qualifications

- IT qualification/degree with knowledge and experience in Application Support, Windows, Databases, and Remote Access Tools.

- Proficiency in using service desk ticketing tools such as Jira.

- Strong interpersonal and communication skills, with the ability to work effectively in a fast-paced environment.

- Confidence and clarity in communicating over the phone, with a high degree of autonomy.

- Minimum of 2 years' experience in second-line support is desirable.

- Must be able to drive and live within a one-hour commute to the office.

Deerfoot Recruitment Solutions Ltd is one of the longest-established independent technology recruitment consultancies in the UK.  We are trusted by many leading employers and help individuals secure interesting and fulfilling roles. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity.

Deerfoot is acting as an employment agency for permanent hires and an employment business for contract/contingency hires.

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