Application Support Engineer (European Tyre Enterprise Limited)
Job Title
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Application Support Engineer (Retail Technology Technician)
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Office Location
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Letchworth , Herts (SG6 2HU)
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Office/WFH Split
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Hybrid split 2-3 times per week in the office expected but flexible
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Salary
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£35,000-£40,000 + benefits see more below
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Schedule Type: Full Time
Work Hours 40.0 Hours per Week
Expected Start Date: 30/09/2024
About us
European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe.
We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK.
Our primary purpose is to keep drivers safe on the road and we achieve this by being the number one choice for our customers, a leading automotive aftermarket employer and an acknowledged innovator in our industry. We can only accomplish this with great people at the heart of what we do.
In choosing to build your career with us you’ll be joining a dynamic and diverse team striving to be the best.
The role
ETEL is a large and complex business encompassing (i) Retail – Kwik Fit, Tyre Pro’s, Central Tyre, Kwik Fit Mobile Kwik Fit Fleet, and Fettle brands, (ii) Stapleton’s wholesale & distribution, and (iii) ETEL Head Office functions e.g. Finance, People, Technology.
Reporting to the Retail Technology Manager, the primary role of the Retail Technology Technician is to work solely for the Fettle business to lead the support and enhancement of key technologies and technology processes used in the Fettle business (e.g. Hubtiger, Lightspeed, Onfleet etc.). This also includes the wider Retail and ETEL systems, where these Fettle solutions interface.
The Retail Technology Technician will work as a key member of the Technology Solutions (Retail) team with other IT organisation teams (e.g. Architecture & Data Analytics, Transformation & Project Delivery, Operations) to ensure the future direction of Fettle technology supports and enables both the Fettle business strategies and the overall ETEL Technology Strategy.
The role is based in Letchworth. All members of the IT organisation are “Remote Workers”, working in a hybrid capacity at home, the office, or any other relevant location, depending on the needs of the business.
Key accountabilities
Support and maintain the current IT systems to ensure that systems are operational, up to date and performing as well as possible
Provide ongoing support and troubleshooting for technology-related issues.
Act as a liaison between technical teams and business stakeholders to ensure clear communication and understanding.
Gather requirements from business units and translate them into technical specifications.
Identify opportunities where technology can enhance business processes, products, and services.
Lead initiatives to innovate and improve business operations through technology.
Support the design and implementation of technology solutions that meet business needs.
Support the integration of modern technologies into existing business systems and processes.
Develop and deliver training programs to ensure business users can effectively use new technologies.
Identify and mitigate risks associated with technology implementations.
Skills & experience
Appreciation of IT systems, software development, data management, and cybersecurity.
Good understanding of business processes and operations.
Excellent communication and interpersonal skills to interact effectively with both technical and non-technical stakeholders.
Ability to convey technical concepts in a clear and understandable manner to non-technical stakeholders.
Ability to align technology initiatives with business goals and measure their impact.
Strong analytical and problem-solving skills.
Familiarity with data analysis tools and techniques.
Understanding of project management methodologies and tools an advantage
Ability to thrive in a fast-paced, dynamic setting.
Required Qualifications, Certificates or Licences
Minimum of Degree level – relevant experience, in lieu of degree, will be considered
Benefits
Performance related bonus
33 days annual leave including bank holidays, increasing to 38 days with service
Exclusive discounts at major retailers, restaurants, holidays and much more
Generous staff discounts for you and your family
Award-winning training and development, with fantastic career prospects
Wide range of wellbeing support for you and your family
Why Apply through Deerfoot?
- We provide an impartial and consultative service that centres on equipping you with comprehensive and trustworthy insights regarding opportunities, devoid of any manipulative or coercive techniques.
- Client-side stakeholders place their confidence in our market knowledge and unbiased approach, leading to the attainment of impressive CV submission to interview/offer ratios. Candidates represented by Deerfoot stand out distinctly rather than getting lost in the crowd.
- Our efforts are dedicated to securing the optimal outcome on your behalf. Upon reaching the offer stage, we skilfully engage in diplomatic negotiations to ensure the most favourable salary or day rate is achieved.
- For over two decades, we have undergone annual audits by BSI (the global leader in business process standards), consistently achieving the BSI 9001 Quality Standard without fail.
- As a REC Corporate Member, which is the recognised trade body for our industry, we firmly adhere to and uphold their code of Professional Practice
- With every candidate's CV that we present to a recruiting client, we contribute £1 to the Born Free Foundation.
- Since 2020, we have operated as a climate action workforce through Ecologi, effectively offsetting the entire carbon footprint of all our employees.
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