Job Description

Customer Services Team Leader

Location:  Cowes, Isle of Wight

Salary:  40-49K plus benefits to include:  pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service, excellent career opportunities

A leading software solutions company seeks a Customer Services Team Leader to drive world-class support for its global clients.

In this role, you’ll lead a dedicated team, manage customer service activities, and continuously improve service quality and internal workflows. You'll also work closely with stakeholders across the business and guide on escalated customer issues.

Key Responsibilities:

• Lead and develop the Customer Services Team
• Coordinate support activities and prioritise tasks
• Monitor KPIs and service levels
• Drive process improvements
• Support international customers and projects

Requirements:

• Degree in engineering, software, or related field
• Customer service experience in a software environment
• Strong leadership and communication skills
• Proficiency in Microsoft Office
• Excellent organisational and problem-solving abilities

Bonus if you have: Project management experience or knowledge of automation/software development.

Apply now and take the next step in your leadership career!