Job Description
Application Support Analyst
Flexible Location: Bournemouth / Eastleigh / Tunbridge Wells
Hybrid Working: 3 Days in Office, 2 Days WFH Per Week
Salary: £30k - £40k DOE + Bonus + Benefits
Deerfoot Recruitment is assisting a respected organisation on the South Coast in the search for an Application Support Analyst. This is an excellent opportunity for a technically minded problem solver to play a vital role in maintaining and enhancing business-critical applications, ensuring smooth day-to-day operations across multiple departments.
The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot issues, support system enhancements, and drive continuous improvement in application functionality.
Key Responsibilities:
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Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs.
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Monitor application performance, identify and address potential issues, and implement preventative measures.
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Liaise between users, IT teams, and third-party suppliers to troubleshoot and resolve application-related problems.
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Assist with system configuration, development, and enhancement to meet evolving business needs.
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Document processes, changes, and solutions to contribute to a robust knowledge base.
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Support testing, change management, and implementation activities for system updates and new applications.
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Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes.
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Communicate effectively with both technical and non-technical stakeholders.
About You:
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Strong analytical and troubleshooting skills, with experience resolving application incidents and optimising performance.
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Excellent communication and interpersonal abilities.
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Solid understanding of business application ecosystems, ideally within a retail or automotive context.
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Familiarity with ITIL service management and incident handling.
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Working knowledge of SQL for querying and issue resolution.
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Experience supporting ERP, HR, or CRM systems (desirable).
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Knowledge of Microsoft Dynamics, SharePoint, or automotive business processes (desirable).
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Adaptable, organised, and proactive in driving improvements.
Rewards & Benefits:
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Competitive salary and performance-related bonus
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Bespoke induction and ongoing training
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Enhanced family leave and life insurance
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Healthcare cash plan
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Company pension scheme
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23 days holiday (plus bank holidays), increasing with service
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Staff discounts and additional perks
This is an hybrid position based on the South Coast - choose from either their offices in Bournemouth, Eastleigh (Southampton) or Tunbridge Wells. If you are a motivated Application Support Analyst looking to make a difference in a dynamic business environment, Deerfoot would like to hear from you.
Apply now to be considered for this exciting opportunity.