Job Description

Senior ServiceNow Engineer - GRC (IRM/BCM/TPRM)
Location: London (Fully Onsite)
Day Rate Contract - Inside IR35

Are you an expert in ServiceNow with a strong track record of implementing and supporting GRC modules, including Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM)? We are seeking a Senior ServiceNow Engineer to join our international banking client's Service Management Department and play a key role in advancing their risk and compliance capabilities across a global financial services environment.

As a Senior ServiceNow Engineer, you will be a subject matter expert for the ServiceNow platform, focusing on the development, operational delivery, and continuous improvement of GRC modules. Reporting to the ServiceNow Platform Manager, you will collaborate closely with other senior engineers to extend and optimise the use of IRM, ensuring robust governance, automation, and integration aligned with industry best practices.

Key Responsibilities

• Lead the technical management and development of the ServiceNow suite, with a primary focus on GRC, IRM, BCM, and TPRM modules.
• Translate business requirements into scalable ServiceNow solutions, optimising automation and integration.
• Triage, estimate, and deliver enhancements and requests in line with out-of-the-box best practices, maintaining a high Health Scan score.
• Provide technical governance, guidance, and approval for platform changes and enhancements.
• Oversee platform upgrades, testing, and the adoption of new ServiceNow features.
• Collaborate with process owners to ensure seamless transition and automation of business processes.
• Identify and deliver measurable improvements, cost savings, and efficiencies through platform enhancements.
• Ensure compliance with audit and IT security requirements across international offices.
• Create and maintain technical documentation, policies, and training materials.
• Mentor junior and offshore team members, overseeing their development and administrative tasks.
• Build strong relationships with global stakeholders to share best practices and support local policies.

About You

• 5+ years' technical experience implementing and supporting ServiceNow, with deep expertise in IRM, BCM, and TPRM modules.
• Strong understanding of risk management, regulatory compliance, and ServiceNow best practices.
• Proven ability to deliver solutions in regulated environments (finance, insurance, critical infrastructure).
• Experience in root cause analysis, troubleshooting, and problem-solving complex IT issues.
• Excellent communication, leadership, and collaboration skills.
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) highly desirable.
• Familiarity with frameworks such as ITIL and COBIT.

This is an exciting opportunity to join a high-performing ServiceNow team within a global financial institution, where you'll drive innovation and operational resilience in risk and compliance. If you have a passion for ServiceNow GRC and want to make a tangible impact, we want to hear from you.