Job title: Application Support Analyst
Job type: Permanent
Location: Bournemouth OR Eastleigh OR Tunbridge Wells - Hybrid

Job Description

Application Support Analyst
Flexible Location: Bournemouth / Eastleigh / Tunbridge Wells
Hybrid Working: 3 Days in Office, 2 Days WFH Per Week
Salary: £30k - £40k DOE + Bonus + Benefits

Deerfoot Recruitment is assisting a respected organisation on the South Coast in the search for an Application Support Analyst. This is an excellent opportunity for a technically minded problem solver to play a vital role in maintaining and enhancing business-critical applications, ensuring smooth day-to-day operations across multiple departments.

The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot issues, support system enhancements, and drive continuous improvement in application functionality.

Key Responsibilities:

  • Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs.

  • Monitor application performance, identify and address potential issues, and implement preventative measures.

  • Liaise between users, IT teams, and third-party suppliers to troubleshoot and resolve application-related problems.

  • Assist with system configuration, development, and enhancement to meet evolving business needs.

  • Document processes, changes, and solutions to contribute to a robust knowledge base.

  • Support testing, change management, and implementation activities for system updates and new applications.

  • Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes.

  • Communicate effectively with both technical and non-technical stakeholders.

About You:

  • Strong analytical and troubleshooting skills, with experience resolving application incidents and optimising performance.

  • Excellent communication and interpersonal abilities.

  • Solid understanding of business application ecosystems, ideally within a retail or automotive context.

  • Familiarity with ITIL service management and incident handling.

  • Working knowledge of SQL for querying and issue resolution.

  • Experience supporting ERP, HR, or CRM systems (desirable).

  • Knowledge of Microsoft Dynamics, SharePoint, or automotive business processes (desirable).

  • Adaptable, organised, and proactive in driving improvements.

Rewards & Benefits:

  • Competitive salary and performance-related bonus

  • Bespoke induction and ongoing training

  • Enhanced family leave and life insurance

  • Healthcare cash plan

  • Company pension scheme

  • 23 days holiday (plus bank holidays), increasing with service

  • Staff discounts and additional perks

This is an hybrid position based on the South Coast - choose from either their offices in Bournemouth, Eastleigh (Southampton) or Tunbridge Wells. If you are a motivated Application Support Analyst looking to make a difference in a dynamic business environment, Deerfoot would like to hear from you.

Apply now to be considered for this exciting opportunity.